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CASE STUDY

How Exos Transformed a Corporate Campus Into a Return-to-Office Magnet

Modern office space with natural light and greenery, designed to boost employee well-being and workplace engagement.
THE CHALLENGE

Turning Empty Offices into Spaces Worth the Commute

Fresh out of the pandemic, corporate campuses were emptier than ever. Our client, a leader in corporate real estate, faced a critical challenge: Companies were hesitant to renew or sign new leases unless the workspace was uniquely appealing. Tenants needed a compelling way to earn employees’ commutes.

So, they turned to Exos to create a real reason for employees to return. The challenge: to create an on-site experience that would encourage office presence, combat social isolation, and measurably improve well-being.

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THE STORY

Building Joy, Connection, and Purpose into the Workplace

While the market debated the “new normal” of work, the client recognized an opportunity to act and contacted Exos. Our design & development team envisioned a suite of experiences that built connection, rather than just filling space.

To “earn the commute,” Exos and the client had to offer more than simple perks. Employees needed fun, social, and healthy reasons to want to be on-site. Our coaches and designers collaborated to create purpose-built spaces along with programming that sparked joy and camaraderie.

Employees smiling and playing volleyball outdoors, fostering workplace connection, joy, and well-being.

A Custom-Built, Scalable Model

Exos doesn’t do cookie-cutter employee engagement solutions. Each of our programs is personalized to our clients’ unique needs, and they go far beyond just the fitness center. 

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Standardized Wellness Programs

Through rapidly changing eras including COVID-19, Exos consistently rolled out group fitness, nutritional support, mental well-being, and virtual employee engagement solutions to meet the evolving needs of employees. During Pfizer’s COVID-19 vaccination program, Exos teams supported operations by checking in employees and leading movement sessions in line.

Strategic Design & Build Services

Our world-class space design and development team designed and built six new facilities and renovated six existing ones across the U.S. This included redeploying $300,000 in exercise equipment assets, obtained through acquisitions, to generate significant cost savings and upgrade Pfizer’s portfolio of workplace amenities.

Service Request Platform

Exos implemented an online service request system to support streamlined coordination of Recharge Breaks and other wellness offerings. This platform has supported global program delivery across Pfizer's workforce.

Global Hybrid Expansion

Exos virtual coaching gave Pfizer employees across the globe access to wellness programming, regardless of location or remote status.

Centralized Management

Exos implemented a unified standard operating model across 14 locations to ensure a consistent member experience. This included revenue/expense management, programming, staffing, and data tracking.

Recharge Breaks Deployment

As of January 2025, Exos officially deployed the three standard Recharge Break formats (for energy, creativity, or calm) across Pfizer. These sessions are delivered by both on-site and virtual coaches. To date, the team has completed 198 sessions with a total attendance of 8,255.

Data-Driven Efficiencies

Our team implemented Net Promoter Score (NPS) tracking, utilization data, and outcome monitoring to continually measure impact and improve how we serve each member.

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THE SOLUTION

World-Class Facilities Infused With Fun & Community

By pairing physical health with social connection, Exos positioned the workplace as more than a place to work.

It became a hub for personal growth and community pride.

Community-Enriching Facility Design
Our world-class facility designers and builders created multi-use outdoor spaces that were as inviting for a lunch break as they were for a recreational tournament final.
Next-Level Wellness + Lifestyle Activations

Exos coaches led off-site experiences like farmer’s market trips and beach clean-ups, infusing well-being with a sense of community. “Wine & Yoga” events blended mindful movement with guided tastings from a sommelier. Signups hit max capacity in three minutes, proving the appetite for experiences that mix fitness with fun. 

Team-Building Events With a Purpose
The more people bond, the more they want to come into the office. From picnics and barbecues to off-site team-building events like group whale-watching, Exos coaches re-engineered social time into something people would plan their calendars around.
Recreational Sports & Friendly Competition

Coaches created recreational leagues for sports like dodgeball, soccer, and basketball for employees to build real connections with one another. Employees often remarked that this was the highlight of their day.

CAPABILITIES DEPLOYED

THE RESULTS

Boosted Morale & Productivity

After these efforts, this corporate real estate client’s tenants saw boosts in morale, on-site engagement, and productivity as employees started structuring their in-person days around Exos programming.

Most importantly, their employees reported that these programs made the office “worth the trip,” contributing to long-term retention value and future leasing interest.

 

400

participants engaged in recreational sports programming

120

employees joined a single dodgeball event

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Fitness Center Management

people-group

Centralized Operations

programming

Hybrid Programming

headset

Virtual Coaching

group-work

Group Exercise

nutrition

Nutrition & Wellness Integration

space-design

Space Design & Renovation

training

Personal Training

massage

Massage Therapy

recreation

Recreation Management

nutrition-plan

Nutrition Consults

meal-plan

Meal Planning

coaching

One-on-one Coaching

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Exos App

Results

Consistent quality, scaled delivery, and versatile impact.

63 NPS

vs. industry average of 26

14

centrally-operated fitness centers, expanded from 3 since 2000.

71,000+

global Pfizer employees served by Exos virtual coaching across 45 countries

8,200+

employees engaged through Recharge Breaks alone

11,000+

skin cancer screenings completed

26

melanoma cases detected

IN THEIR WORDS

Real Impact to Real Lives

“I love Exos! Going [into Exos-run spaces] has literally changed my life.”

“I wouldn’t have made these friends without recreational sports.”
“I love Exos, truly one of the highlights of my day.”

Make Tenant Wellness Your Competitive Edge

Ready to turn wellness into asset value? Connect with us for a custom, coach-led solution that attracts tenants, retains talent, and positions your property for long-term success.