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CASE STUDY

How a Wellness Center Powers a Leading Transportation Company's Vision
Functional training area with blue turf, sleds, bumper plates, and medicine balls in a bright, modern gym.
THE CHALLENGE

Designing a Future-Focused Global Headquarters

In 2023, a major travel and transportation company set out to bring its “One Campus, One Team” vision to life with a new global headquarters. The goal was to create a connected, future-forward workplace that advanced mobility, encouraged collaboration, and prioritized employee well-being.

The company needed a wellness solution that went beyond a standard gym: a uniting force for employees to share the power of health, performance, and community.
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THE SOLUTION

A Whole-Person Corporate Wellness Center

To realize this vision, the company partnered with Exos to design, build, and manage a 63,800-square-foot corporate wellness center at the heart of its new headquarters.

Every aspect of the space was designed to support whole-person wellness, from physical and mental recovery to movement and social connection. The facility includes flexible training zones, recovery spaces, meditation areas, and spaces for group experiences — all guided by a team of 18 Exos coaches.

Exos' programming and design teams work together to inspire healthier habits, drive personal performance, and reinforce the company’s people-first culture.

 
Cardio zone with rows of bikes, ellipticals, and treadmills in a well-lit gym with floor-to-ceiling windows.

A Custom-Built, Scalable Model

Exos doesn’t do cookie-cutter employee engagement solutions. Each of our programs is personalized to our clients’ unique needs, and they go far beyond just the fitness center. 
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Standardized Wellness Programs

Through rapidly changing eras including COVID-19, Exos consistently rolled out group fitness, nutritional support, mental well-being, and virtual employee engagement solutions to meet the evolving needs of employees. During Pfizer’s COVID-19 vaccination program, Exos teams supported operations by checking in employees and leading movement sessions in line.

Strategic Design & Build Services

Our world-class space design and development team designed and built six new facilities and renovated six existing ones across the U.S. This included redeploying $300,000 in exercise equipment assets, obtained through acquisitions, to generate significant cost savings and upgrade Pfizer’s portfolio of workplace amenities.

Service Request Platform

Exos implemented an online service request system to support streamlined coordination of Recharge Breaks and other wellness offerings. This platform has supported global program delivery across Pfizer's workforce.

Global Hybrid Expansion

Exos virtual coaching gave Pfizer employees across the globe access to wellness programming, regardless of location or remote status.

Centralized Management

Exos implemented a unified standard operating model across 14 locations to ensure a consistent member experience. This included revenue/expense management, programming, staffing, and data tracking.

Recharge Breaks Deployment

As of January 2025, Exos officially deployed the three standard Recharge Break formats (for energy, creativity, or calm) across Pfizer. These sessions are delivered by both on-site and virtual coaches. To date, the team has completed 198 sessions with a total attendance of 8,255.

Data-Driven Efficiencies

Our team implemented Net Promoter Score (NPS) tracking, utilization data, and outcome monitoring to continually measure impact and improve how we serve each member.
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Results

Consistent quality, scaled delivery, and versatile impact.

63 NPS

vs. industry average of 26

14

centrally-operated fitness centers, expanded from 3 since 2000.

71,000+

global Pfizer employees served by Exos virtual coaching across 45 countries

8,200+

employees engaged through Recharge Breaks alone

11,000+

skin cancer screenings completed

26

melanoma cases detected
THE RESULTS

A Central Hub for Connection, Care & Culture

More than a workplace amenity, the Exos-managed wellness center has become a central hub for connection, care, and culture. It reflects the company’s commitment to employee well-being while supporting productivity, engagement, and long-term retention. With daily access to expert coaching, group classes, and recovery support, employees are empowered to feel and perform their best, together.
Row of stationary bikes with digital screens in a bright, modern gym with floor-to-ceiling windows.
Spacious gym with rows of cardio machines, strength equipment, and adjustable dumbbells in a well-lit area.
Private wellness room with a Somadome meditation pod, footrest, and built-in cabinetry.
Recovery area in a gym with Hyperice lounge chairs and massage chairs next to open workout space.
Private wellness room with a black massage chair, touchscreen display, and wood cabinetry.
Open training space with turf flooring, free weights, resistance bands, and cardio equipment by large windows.
Indoor cycling studio with multiple Stages stationary bikes in a sunlit room with floor-to-ceiling windows.

Create a Workplace Where Well-Being and Performance Thrive

Discover how Exos can help you build a future-ready workplace that prioritizes well-being, performance, and connection.