CASE STUDY

How Exos Helped Humana & Louisville Thrive With Whole-Person Wellness

Indoor turf training zone with benches, weights, stability balls, and digital workout displays.-3

THE CHALLENGE

Extending Wellness to All

In 2018, Humana aimed to deepen its commitment to inclusive, health-forward communities by creating a wellness center that served both employees and the broader Louisville public. The space needed to champion whole-person wellness — physical, mental, and social — while reflecting Humana’s values of accessibility, connection, and long-term health.

For Organizations

For Executives

THE SOLUTION

Designing a Flagship Community Hub

To bring this vision to life, Humana partnered with Exos to design, build, and staff a 25,775-square-foot flagship employee and community wellness center. The facility delivers a comprehensive wellness experience through thoughtful programming, expert coaches, and a performance-driven environment.

With spaces dedicated to movement, recovery, and mental well-being; as well as amenities like a fuel station, sauna and steam rooms, and retail. The center offers a seamless, user-friendly experience that supports health at every level.

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Somadome meditation pod in a private wellness space with soft lighting and privacy screens.

A Custom-Built, Scalable Model

Exos doesn’t do cookie-cutter employee engagement solutions. Each of our programs is personalized to our clients’ unique needs, and they go far beyond just the fitness center.

Standardized Wellness Programs

Through rapidly changing eras including COVID-19, Exos consistently rolled out group fitness, nutritional support, mental well-being, and virtual employee engagement solutions to meet the evolving needs of employees. During Pfizer’s COVID-19 vaccination program, Exos teams supported operations by checking in employees and leading movement sessions in line.

Strategic Design & Build Services

Our world-class space design and development team designed and built six new facilities and renovated six existing ones across the U.S. This included redeploying $300,000 in exercise equipment assets, obtained through acquisitions, to generate significant cost savings and upgrade Pfizer’s portfolio of workplace amenities.

Service Request Platform

Exos implemented an online service request system to support streamlined coordination of Recharge Breaks and other wellness offerings. This platform has supported global program delivery across Pfizer's workforce.

Global Hybrid Expansion

Exos virtual coaching gave Pfizer employees across the globe access to wellness programming, regardless of location or remote status.

Centralized Management

Exos implemented a unified standard operating model across 14 locations to ensure a consistent member experience. This included revenue/expense management, programming, staffing, and data tracking.

Recharge Breaks Deployment

As of January 2025, Exos officially deployed the three standard Recharge Break formats (for energy, creativity, or calm) across Pfizer. These sessions are delivered by both on-site and virtual coaches. To date, the team has completed 198 sessions with a total attendance of 8,255.

Data-Driven Efficiencies

Our team implemented Net Promoter Score (NPS) tracking, utilization data, and outcome monitoring to continually measure impact and improve how we serve each member.

Results

Consistent quality, scaled delivery, and versatile impact.

63 NPS

vs. industry average of 26

14

centrally-operated fitness centers, expanded from 3 since 2000.

71,000+

global Pfizer employees served by Exos virtual coaching across 45 countries

8,200+

employees engaged through Recharge Breaks alone

11,000+

skin cancer screenings completed

26

melanoma cases detected

THE RESULTS

Strengthening Health & Connection

Operated by 17 Exos professionals, the center has become a vital resource for Humana employees and Louisville residents alike. It reinforces Humana’s leadership in whole-person health while boosting employee performance and satisfaction.

This center brings the company’s mission to life — through every workout, recovery session, and community connection inside its walls.

Strength training area with benches, dumbbells, squat racks, and people exercising indoors and outdoors.

Group fitness class using balance trainers in a mirrored studio with wood floors and natural light.

Indoor basketball arcade game and reflex training machine in a fitness or recreation area.

Indoor cycling studio with multiple stationary bikes and exposed brick walls.

Functional training area with boxing bag, resistance equipment, medicine balls, and a rebounder.

Wellness retail area with workout apparel, water bottles, and a healthy grab-and-go snack station.

Turn Purpose Into Place

Ready to champion whole-person health for your workforce and community? Connect with Exos to design a coach-led wellness solution that drives performance, satisfaction, and lasting impact.